Thank you for shopping with DW AURA. We take immense pride in the quality of our fragrances. If you are not entirely satisfied with your purchase, we are here to help you navigate our return and exchange process.

Policy Overview

• Timeframe: You have 14 calendar days from the date you received your item to initiate a return or exchange.

• Eligibility: To be eligible for a return, your item must be unused, un-sprayed, and in the exact same condition that you received it.

• Packaging Requirement: The product must be returned in its original packaging, including all outer boxes, cellophane wrapping, inserts, and protective materials.

• Condition Guardrail: Any product returned with missing packaging, damage, signs of usage, or faulty conditions caused after delivery will not be accepted for a return or exchange.

Step-by-Step Return Process

To ensure your return is processed smoothly, please follow these exact steps:

1: Contact Support First

Do not send the parcel back immediately. You must first contact our Customer Support team via WhatsApp at +92 345 2166328 or Email at dwaurafragraces@gmail.com to notify us of your intent to return or exchange.

2: Complete the Online Return Form

Our team will provide you with a secure link to our Online Return Form via WhatsApp or Email. Fill out this form entirely with your order details and reason for return before shipping the item.

3: Get Your Unique Return Authorization & Address

Once your request is noted, our team will provide you with the confirmed return address details and a unique Return Authorization Number to paste onto your courier box.

4: Ship the Product

Pack the item securely into a protective shipping box (ensuring all original packaging is inside) and ship it back to us using a trackable courier service of your choice. Note: Return shipping costs are the responsibility of the customer.